SHIPPING

We ship worldwide! Before that, please ensure you are aware of our shipping terms:

Free shipping for Singapore only.

Free international shipping for orders SGD100 and above

International Shipping costs are :

  • SGD26 Express delivery with international courier company
  • SGD18 Standard registered parcel delivery by local postal services

Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

Dispatch Time

Orders are usually dispatched within 3 business days upon payment of order.

Our office operates on Monday – Friday during standard business hours, except on national holidays at which time the office will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

The process

  • We will process your orders as soon as possible, usually within 3 working days.
  • You will receive a confirmation email on your purchases. Your order is then prepared for dispatch. 
  • A shipment notification email and tracking number will be sent to you once your order is dispatched and on its way to you.

Delivery Terms

Within Singapore                                                   International orders

Within 3 business days upon dispatch with local courier or SINGPOST

Express delivery with international courier = 5-10 business days upon dispatch 

Standard delivery with registered parcel postal service= 5-20 business days upon dispatch

Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the delivery you have selected. We are able to offer a more specific estimate when you are choosing your delivery at checkout. For International shipping, you will generally receive your orders usually within 5-15 business days for items that are in-stock. 

  • Please note that the above shipping windows are estimates and may vary.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

P.O. Box Shipping

We are unable to offer couriers services to these locations.

Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

** Please note for items that are sold out and open to backorder, kindly allow within 14-20 working days for us to process. A notification email will be sent out once the order is processed. 

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Duties & Taxes

Duties and tax are charges that may be incurred on parcel in addition to international shipping costs. These costs are determined by the local customs and regulations of the country being shipped to.  Nadica does not control these prices. Customers are responsible for all duties, local and custom taxes in their country.This varies by country, and Nadica encourages you to be aware of these potential costs before placing an order with us.

Refusal to pay import duties & taxes

*Please note that we would not be able to cancel your order, issue a refund/store credit should you refuse your shipment to avoid paying these taxes. You will be liable for additional cost of re-delivery of your orders due to this refusal.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Customer service

For all customer service enquiries, please email us at [email protected]